KWS IT Support Request — Karibu Connect

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For KWS ICT Officers only. Submit this form to log a connectivity issue at your site. You will receive an automatic confirmation email with your ticket reference number. Our NOC team will respond based on priority.

Your Details

Full Name *

Please enter your name

Your Email Address *

Please enter a valid email

Phone Number

KWS Region / Site *

Please select your site

Issue Details

Issue Category *

Please select an issue category

Issue Summary *

Please describe the issue briefly

Full Description *

0/1000

Please provide a description

How many users are affected?

Just me

2–10 users

11–50 users

50+ users

Entire site

When did the issue start?

📎 Attachments (optional — max 3 images, 2MB each)

📷

Drag & drop photos here, or browse

JPG, PNG, WEBP — max 2MB each

Priority Level

🔴

High Complete outage, major disruption

🟡

Medium Degraded service, partial issue

🟢

Low Minor issue, not urgent

📋 SLA Response Times: 🔴 High → 4 hours | 🟡 Medium → 8 hours | 🟢 Low → 24 hours