[
    {
        "id": 1,
        "name": "No Connectivity — Complete outage",
        "tier": 1,
        "active": true
    },
    {
        "id": 2,
        "name": "Slow Speeds — Below expected performance",
        "tier": 2,
        "active": true
    },
    {
        "id": 3,
        "name": "Intermittent Drops — Connection keeps cutting",
        "tier": 1,
        "active": true
    },
    {
        "id": 4,
        "name": "Dish Offline — Hardware \/ physical issue",
        "tier": 3,
        "active": true
    },
    {
        "id": 5,
        "name": "Router \/ DHCP Issue — Devices not connecting",
        "tier": 1,
        "active": true
    },
    {
        "id": 6,
        "name": "New Installation Request",
        "tier": 1,
        "active": true
    },
    {
        "id": 7,
        "name": "Other",
        "tier": 1,
        "active": true
    }
]